Refund & Cancellation Policy

After you place an order, we prepare a digital proof showing the size, shape, colours, and artwork placement of your product. Production does not begin until you approve that proof in writing.

At any point before you approve the proof, you may cancel your order for any reason and receive a full refund of everything you have paid. No explanation is required.

Refunds are issued to the original payment method within 【5】 business days of your cancellation request. Depending on your bank or payment provider, the funds may take a further few days to appear.

Once you approve the proof, we book production capacity and prepare materials specific to your order.

If you cancel after approving the proof but before production has started, we refund 90% of your payment. The retained 10% covers design work, proof revisions, and materials already committed to your order.

Once production has started, the order cannot be cancelled — see Section 3.

We will always confirm by email when your order enters production, so you know exactly when this cutoff takes effect.

Custom-made products cannot be cancelled or returned once manufacturing has begun. A product built to your dimensions and printed with your artwork has no resale value to us, and we cannot recover the cost.

This applies to all custom orders and reflects standard practice for made-to-order goods. Statutory rights of withdrawal for distance selling do not apply to goods made to a customer's specification.

This does not affect your rights if the product arrives damaged or does not match the approved proof — see Section 4.

We stand behind what we make. If your product arrives damaged, defective, or materially different from the proof you approved, we will put it right.

How to make a claim

Contact us within 【7】 days of delivery at 【support@inflatcustom.com】 with:

• Your order number
• Clear photographs of the issue
• A photograph of the shipping carton and label, if the damage appears to be transit-related
• A short video, if the issue involves inflation, seams, or air retention

Claims made after 【7】 days can still be reviewed, but we may be unable to pursue a carrier claim or hold the factory accountable, which limits what we can offer.

How we resolve claims

We work through these options in order, and will tell you which applies to your case and why:

1. Field repair — every product ships with a repair kit. Pinhole leaks and small seam separations are repairable on site in minutes, and we will provide instructions or a video call to walk you through it.
2. Replacement parts — for a faulty blower, zip, tether point, or anchor strap, we ship the part free of charge.
3. Full replacement — for defects that cannot be repaired, we manufacture and ship a replacement at no cost.
4. Partial refund — where the product is usable but not to specification, we may offer a partial refund by agreement.
5. Full refund — where the product cannot be used for its intended purpose and replacement is not practical within your timeline.

Returns

We do not require you to ship the product back to China in most cases — return freight on inflatable products is disproportionate to their value. If a return is necessary, we will arrange and pay for it.

These are normal characteristics of inflatable manufacturing and are not defects:

• Dimensions — finished sizes may vary by up to ±3% from the stated size. Inflatable products are sewn from flexible fabric and take their final shape under air pressure.
• Colour — we match to Pantone references where you provide them, and to the approved proof otherwise. Slight variation between print runs and between fabric types is normal. Colours also render differently on different screens; the digital proof is an approximation, not a colour-accurate sample.
• Seams and stitching — visible stitching, seam lines, and internal baffle shadows are structural, not cosmetic flaws.
• Air retention — all inflatable products are designed for continuous-blower operation and are not airtight. They will deflate when the blower is switched off. This is by design.

If exact colour matching is critical to your project, tell us before production and we will arrange a physical fabric swatch.

• Damage from use outside the product's rated conditions, including operation in winds above the stated limit, over-inflation, or use without proper anchoring
• Damage from sharp objects, heat sources, chemicals, or abrasive surfaces
• Damage from improper storage, including storing the product while damp
• Normal wear from repeated use
• Errors in artwork you supplied and approved — including spelling, layout, resolution, and logo files. Please check your proof carefully; we print exactly what you approve.
• Incorrect specifications you supplied — including dimensions, quantities, and colour references, once these have been confirmed on the proof
• Modifications made to the product after delivery
• Delays or damage caused by customs inspection, import clearance, or events outside our control

We give a production lead time and a shipping estimate for every order, and we work to them.

If we cause a delay that means your product will not arrive in time for your event date, and you told us that date before production, you may choose either a full refund or expedited shipping at our cost, whichever we can deliver.

Delays caused by customs clearance, carrier disruption, weather, or other events outside our control are not grounds for a refund. Where this happens we will work with you and the carrier to resolve it as quickly as possible.

Tell us your event date when you order. It changes how we schedule production, and it is the single most useful thing you can give us.

If we are unable to manufacture your order to the agreed specification, we will tell you as soon as we know and refund everything you have paid in full. We will also tell you why.

Email 【support@inflatcustom.com】 with your order number. We reply within 【1 business day】.

We would always rather resolve a problem directly than have you open a payment dispute — it is faster for you, and we can usually offer more than a dispute process allows. Please contact us first.

InflatCustom is operated by 【Tianjin Vishome Furniture Co., Ltd.】
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InflatCustom sells primarily to businesses and organisations. These terms form part of our sale contract and are referenced in every proforma invoice we issue. Where mandatory consumer protection law applies to your purchase, nothing in this policy limits rights you have under that law.